Support

FAQ's

If you are experiencing any problems with your JUNIORJONES product, you may find the answer here. If your question is not answered, you can visit our ‘Contact Us’ page for our Customer Services details here.

ARE THE STROLLERS SUITABLE FROM BIRTH?

All the JUNIORJONES strollers are suitable from birth having lie-flat seat units.

DO THE STROLLERS PARENT FACE?

The J-CARBON and the J-SPIRIT seat units can be parent or forward facing. The J-CUB and the J-TOURER are forward facing only.

WHAT IS THE WEIGHT LIMIT?

All the JUNIORJONES strollers are suitable from birth up to 22kg.

WHICH CAR SEATS ARE COMPATIBLE?

The J-CARBON and J-SPIRIT are compatible with a Group 0 Car Seat using the correct adaptors. The compatible Car Seats are:
Cybex Aton 5
Cybex Cloud Q
Cybex Cloud Z
Maxi-Cosi CabrioFix
Maxi-Cosi Pebble Plus
Recaro Privia
Besafe Izi Go

DO I NEED TO PURCHASE CAR SEAT ADAPTORS?

The J-CARBON and J-SPIRIT carrycot both come with car seat adaptors as these are used to attach the carrycot correctly. If a carrycot is not purchased the car seat adaptors can be purchased separately.

WHERE CAN I FIND A COPY OF THE INSTRUCTION MANUALS?

The instruction manuals can be viewed/downloaded from the website Support section.

MY J-CARBON/J-SPIRIT HANDLE WON’T FOLD DOWN.

Ensure that the handle is in the lowest position before attempting to fold.

I CAN’T UNFOLD MY J-CARBON/J-SPIRIT.

Ensure the handle is in the upright position before lifting the seat unit. Ensure that the travel lock is released before attempting to lift the handle.

WHICH RAINCOVER WILL FIT MY STROLLER?

All our strollers and carrycots come with raincovers. The JUNIORJONES Raincover is universal and will fit most other brands of strollers.

HOW DO I KNOW WHETHER I HAVE ATTACHED MY CAR SEAT ADAPTORS CORRECTLY ON THE CHASSIS?

The car seat adaptors are labelled with R and L for Right and Left. This is from the perspective of you being stood behind the handle of the chassis. The circular handle in the middle of the adaptors turn and lock into position when attached correctly. Turn the handle to release the adaptors from the chassis.

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