Thank you for purchasing a JUNIORJONES product. All our products have been designed and engineered to the highest standards and if cared for correctly you and your family should have many years of enjoyment. In the unlikely event of encountering an issue, we provide you with our warranty for additional peace of mind.
Activating the Warranty.
You don’t need to do anything to activate your Warranty. From 1st January 2020 it’s
automatically done at the time of purchase – just keep hold of your proof of purchase.
JUNIORJONES assert that any new JUNIORJONES product purchased online or in store should be free from manufacturing and material faults and defects.
In the unlikely event that that you experience a problem with your product which relates to the manufacturing, JUNIORJONES will reinstate any defective parts under this warranty, at no cost to you with brand new parts. These repairs will usually be carried out at our Customer Service Centre. In the event you will be without a stroller to use, JUNIORJONES will offer you a loan stroller to use until we return yours. This stroller may be the same model or any other model we have available for you to use at the time of your repair. In the event your product cannot be repaired, JUNIORJONES will replace your product free of charge and with no inconvenience to you.
Any new JUNIORJONES parts that are supplied and fitted to your product as part of a warranty repair are covered for the remainder of the existing warranty period. Where new parts are supplied and fitted to your product outside of the warranty period, they will be subject to a new warranty period that will last for a period of 12 months from the date that the new part(s) are supplied and fitted.
To make a claim under your warranty, please contact our Customer Service centre in the first instance on 0800 8807 906 with your proof of purchase information.
This does not affect your statutory rights.
All strollers in our range are covered for a period of 3-years (36 months) from the date of purchase.
Soft goods are the main fabrics that come with your stroller when you purchase it as a complete unit. These soft goods are covered for a period of 12 months from the date of purchase.
All accessories in the JUNIORJONES range are covered for a period of 12 months from the date of purchase. The definition of accessories is (and not limited to future additions to our current range of accessories) carrycots, back panels, changing bags and essentials pouches, luxury footmuffs, universal seat liners, car seat adaptors, cupholders and J-Boards.
Damage caused by excessive use, or weight overloading, airline damage (or other third party damage), alterations and modifications (by a non-factory or authorised dealer), corrosion from exposure to extreme weather conditions without regular maintenance, long term wear and tear (chips, scratches, dents etc), lack of maintenance, use of other manufacturers add-ons such as ride-on boards (not designed to be fully compatible with JUNIORJONES products), use of other replacement parts not approved by JUNIORJONES.
Your Responsibilities within the Warranty.
We ask respectfully that normal use, maintenance and weight adherence, checking, cleaning and lubrication of regular moving components are the responsibility of the customer. Regular checks of the safety features including the harness, brakes and tyres should also be carried out at regular intervals. Cleaning after use in extreme weather conditions, with special attention to removing debris from tyres and brakes. Please refer to our Caring for Your Stroller guide for more information.
Transferring the Warranty.
If, in the future you sell your product on to another person, the remainder of the warranty will be valid to the new owner, providing you also transfer your proof of purchase to them. Due to manufacturing safety standards differing by Country, the warranty issued with your product is only valid within the Country you originally purchased it from.
Any concerns that arise from carrying out customer responsibilities or whether you are unsure about making a claim under the warranty can be directed to our dedicated Customer Service team on 0800 8807 906.
Alternatively, you can email us. helpUK@juniorjones.com
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