The right to cancel is a no-fault cancellation. If the goods are faulty then the standard statutory rights apply. All our products sold are covered by the 14 day right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team by email firstname.lastname@example.org.
To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging. We cannot accept a return on any personal hygiene items such as mattresses where the original packaging has been opened/unsealed or used. We may ask you for the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item if the product is non-faulty/damaged. Where applicable, original shipping costs for your order are non-refundable.
Once the item has been processed and authorised, your refund will be sent via the same medium the original payment was made within 7 working days of receiving your product.
We reserve the right to make a deduction from the amount of any refund for loss in value of the Products returned where the Products show signs of unreasonable use or damage; for these purposes, unreasonable use includes handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop, in some cases this may include assembling the goods.
Where you are in possession of the Products (or they have been dispatched to you), we may withhold any refund until we have received the Products or you have supplied proof of return for the Products.
Faulty or Incorrect Products
If your item is found to be faulty or you have received the wrong item, please notify us by email within 14 days of receipt email@example.com quoting your order number. If the product you have purchased is faulty, we may offer a repair, exchange or refund as appropriate in accordance with the Consumer Right Act 2015. You will be required to provide proof of purchase such as your receipt, order confirmation email or sales invoice. These rights are non-transferable.
If you have any questions on how to return your item to us, please contact us at firstname.lastname@example.org where we will endeavour to answer your query in 1 working day.